Privacy Policy

On this page

1. The short version
2. What we collect
3. Program self-ratings
4. Photos and video
5. Who we share information with
6. Information stored overseas
7. Marketing emails
8. Cookies
9. Keeping information safe
10. See, correct or delete your information
11. Questions or complaints
12. For young athletes
13. Changes to this policy

The short version

• We collect what we need to send your kit, give you access to Matter Minis and stay in touch if you ask us to.
• Parents and carers buy our products and hold the login. We do not ask children for their email address.
• We never sell your information.
• We never publish a photo of a child without written permission from a parent or carer.
• You can ask to see, correct or delete your information at any time.

What we collect

We do not collect payment card details. Payments are handled by our payment provider, which is responsible for keeping card details secure.

Program self-ratings

In week 1 and week 10, players rate themselves on a short online form run on Google Forms. It helps us check whether the program works.

• No personal information. The form does not ask for a name, email, date of birth, school or address. It does not need a login, and it is set up so it does not record email or IP addresses.
• What it does ask: the player's age group, their academy or "none", and a personal code printed in their journal. The code lets us match week 1 to week 10 answers without knowing who the player is.
• Rating questions only. There are no questions where players write about themselves.
• Your choice. A parent or carer agrees before their child starts, and the child can choose not to do it, skip any question or stop at any time.
• Group results only. We report results for groups of 10 or more players. When we share results with a partner academy, they see the group result, never an individual's answers.

If a family contacts us about a rating, or anything else they share worries us about a child's safety, we will act under our Child Safety policy.

Photos and video

We only take or publish photos or video of a child with written consent from a parent or carer, and only if the child is happy to take part. We never publish a child's full name, school, address or anything that could locate them alongside their image. You can withdraw consent at any time, and we will remove the image from the channels we control within 5 business days.

Who we share information with

We share information only to run our business and only with:

• our online store and course platform, Kajabi
• our payment provider, Kajabi Payments
• Australia Post or our delivery partner, to deliver your kit
• our fulfilment partner, for orders it packs and sends
• our accountant, bookkeeper and professional advisers
• authorities, including Police or child protection services, where the law requires or allows it to keep a child safe

We do not share your details with partner academies. An academy will know you used its code only if you tell them.

Information stored overseas

Some of our providers, including Kajabi and Google (which runs our self-rating form), store information on servers outside Australia, including in the United States. We choose providers that protect information to a standard similar to the Australian Privacy Principles.

Marketing emails

We only send marketing emails if you have agreed. Every email shows who it is from and has an unsubscribe link. We send marketing to adults only.

Cookies

Our website runs on Kajabi, which uses essential cookies to make the site work, for example to keep you logged in and to process your order at checkout. Kajabi may also use cookies to measure how the site is used. You can block or delete cookies in your browser settings, but some parts of the site, such as checkout and your Matter Minis login, may not work without them.

Keeping information safe

We limit access to named people who need it, use secure platforms with strong passwords and two-step login, and delete information we no longer need. Child safety records are kept in a separate restricted register.

See, correct or delete your information

Email [email protected]. We will reply within 30 days. If we cannot do what you ask, for example because we must keep a record by law, we will tell you why.

Questions or complaints

Contact us first at [email protected]. Our Complaints page explains what happens next. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.

For young athletes

Changes to this policy

We will update this page if anything changes. The date at the top shows the latest version.